Policies

Welcome to Tay Beauté Collection. Please review our policies before placing your order. By placing an order, you agree to the policies outlined below.

Order Processing

Orders are processed within 1-3 business days after your order is placed. Processing times may be longer during launches, restocks, holidays, or high-volume periods.

Once your order has been shipped, you will receive tracking information by email.

Shipping

Tay Beauté Collection ships orders to the address provided at checkout.

Please make sure your shipping information is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Once an order has been handed over to the shipping carrier, Tay Beauté Collection is not responsible for carrier delays, lost packages, or delivery delays.

Returns & Exchanges

Due to the nature of our products and for hygiene purposes, all lip gloss sales are final, no refunds.

We do not accept returns or exchanges for products that have been opened, used, swatched, or otherwise handled.

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can review it.

Damaged or Incorrect Orders

We carefully inspect orders before shipping. If your order arrives damaged or you receive an incorrect item, please contact us at hello.taybeaute@gmail.com within 48 hours of delivery.

Please include:

Your order number

Photos of the package and product

A description of the issue

We will review the situation and determine the appropriate resolution.

Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled.

Product Information

Our products are made with carefully selected ingredients and are intended for cosmetic use only.

Please review the ingredients of each product before use. If you have known allergies or sensitivities to any ingredients, do not use the product.

Lost or Stolen Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Tay Beauté Collection is not responsible for packages that are lost, stolen, or misplaced after delivery.

Please contact the shipping carrier directly regarding delivery issues.